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General Travel Information

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1. What makes Uganda a unique travel destination?

Uganda is one of Africa’s most diverse and captivating countries, offering an extraordinary mix of landscapes, wildlife, and cultures—all within a relatively compact area. From lush rainforests teeming with primates, to savannahs rich in wildlife, majestic mountains, crater lakes, and vibrant communities, Uganda is ideal for travelers seeking both adventure and authenticity. Its biodiversity is among the highest in Africa, and the cultural richness—spanning over 40 ethnic groups—makes every journey a deeply personal and memorable experience.

Alakara specializes primarily in tailor-made tours to Uganda, designed to match your interests, activity level, and travel style. Whether you’re looking for cultural immersion, nature exploration, adventure, or relaxation, we create personalized itineraries that reflect your preferences.

 

We are one of very few travel companies that specialize in Eastern and Northeastern Uganda, regions known for their dramatic landscapes, rich culture, and fewer tourists. This includes areas like Mount Elgon, Karamoja, and Kidepo Valley, which offer unique experiences far from the typical safari circuit.

 

At the same time, we offer high-quality trips to all parts of Uganda, including the rainforest regions in the southwest, the Great Lakes area, and central Uganda. Our deep local knowledge and strong partnerships across the country ensure that every journey—no matter the region—is well-organized, safe, and enriching.

We also occasionally offer scheduled group tours, often centered around physical activities such as hiking, gorilla and chimpanzee trekking, running events, and nature exploration. These group trips have fixed dates and are ideal for travelers who enjoy shared experiences and active travel.

Our tailor-made tours can be adapted to suit travelers of all ages and fitness levels. Whether you’re a solo traveler, a family, or a group of friends, we’ll design a trip that fits your preferences. Scheduled group tours typically involve moderate to high physical activity and are best suited for active travelers.

Thanks! Here’s the final version of FAQ point 4, now clearly stating that solo travelers are welcome on both tailor-made and scheduled group trips:

Absolutely. Solo travelers are very welcome—and in fact, more and more people choose to travel solo with a tailor-made itinerary. These trips offer flexibility, privacy, and the chance to explore Uganda at your own pace, with full support from our local team.

Solo travelers are also welcome on our scheduled group tours, which are a great way to meet like-minded people and share experiences. Whether you prefer a private journey or a social group setting, we’ll make sure your trip is safe, enriching, and well-organized.

You can also travel as a couple, family, or group of friends. Tailor-made tours are perfect for private travel, while our scheduled group tours offer a social and shared experience with fixed dates and activities.

Alakara is built on a strong foundation of local expertise and international perspective. Our entire team—including the director, manager, and guides—has deep knowledge of Uganda’s culture, geography, and travel logistics, combined with international experience that ensures high standards and smooth coordination.

We have a special connection to Northeastern Uganda, a region we know intimately and work closely with. This allows us to offer travel experiences that go far beyond the usual tourist routes, introducing you to places and people that most travelers never encounter.

Alakara is also rooted in Norway, with a Norwegian founder who bridges cultures and ensures that our trips meet the expectations of European travelers while staying true to Ugandan realities. This dual perspective helps us create journeys that are both authentic and well-organized.

Whether you’re exploring well-known highlights or venturing off the beaten path, we design itineraries that are thoughtful, respectful, and full of meaningful encounters.

Scheduled group tours typically range from 6 to 14 participants, allowing for a personal atmosphere and flexibility. Tailor-made tours are private and fully customized.

At Alakara, we work with experienced driver-guides who meet you at the airport and accompany you throughout your journey. These guides are carefully vetted and selected for their extensive experience, deep local knowledge, and professionalism. They are not only safe and comfortable drivers, but also knowledgeable guides who know the places you’re visiting from personal experience.

Our driver-guides play a key role in organizing the trip on the ground. They call ahead to accommodations and activity providers, help adjust the itinerary when needed, and ensure that your experience is smooth, flexible, and enjoyable. Their ability to respond to real-time conditions—like weather, road quality, or local events—means your trip is always optimized.

In addition, we collaborate with local guides for specific activities such as waterfall hikes, food tours, or city walks. These are trusted partners who live in the area and bring unique insights and personal stories to your experience. We’ve built long-term relationships with these guides, and they are an important part of our commitment to responsible and community-based tourism.

Visa & Entry Requirements

8. Do I need a visa to enter Uganda?

Yes, most travelers need a visa to enter Uganda, while some nationalities are exempt. You can check this website to see the nationalities that do not need a visa for Uganda: https://www.immigration.go.ug/services/visa-exempt-countries  

For all other nationalities, you must apply online before travelling. If you do not have a visa letter you may be denied boarding the flight to Uganda.

Apply through the official Uganda eVisa portal: https://www.visas.immigration.go.ug/#/ Be aware that there are many websites that will ask  you to register your application. These are private profit-making companies, and we strongly recommend that you apply directly on the official website. 

You’ll need a passport copy, a passport photo, and a travel itinerary. Processing usually takes 3–5 working days.

You’ll need a valid passport (with at least 6 months remaining), a printed visa approval letter, and proof of yellow fever vaccination.

Yellow fever vaccination is mandatory. In addition, you might be advised to take other vaccinations, as well as malaria prophylaxis. We strongly recommend that you consult your travel clinic for personalized advice well in advance of your trip.

Yellow fever vaccination is mandatory. In addition, you might be advised to take other vaccinations, as well as malaria prophylaxis. We strongly recommend that you consult your travel clinic for personalized advice well in advance of your trip.

Yes, travel insurance is required. It should cover medical emergencies, trip cancellation, theft, and adventure activities like hiking or running where applicable.

Money & Payments

13. What is the currency in Uganda and how do I exchange money?

The currency in Uganda is the Ugandan Shilling (UGX). You can exchange money at Entebbe Airport, banks, or licensed forex bureaus. US dollars are widely accepted for exchange—make sure your bills are clean, undamaged and printed after 2012.

Credit and debit cards are accepted in some hotels, restaurants, and shops in larger towns, but cash is preferred in most places. Mobile money services like MTN MoMo are widely used locally, but may not be practical for short-term visitors.

Credit and debit cards are accepted in some hotels, restaurants, and shops in larger towns, but cash is preferred in most places. Mobile money services like MTN MoMo are widely used locally, but may not be practical for short-term visitors.

Yes, ATMs are available in major towns and cities. Visa cards work best, while Mastercard may be less reliable. Always notify your bank before traveling to avoid card blocks.

Yes, ATMs are available in major towns and cities. Visa cards work best, while Mastercard may be less reliable. Always notify your bank before traveling to avoid card blocks.

This depends on your nationality and travel habits. If you’re coming from a country where USD or EUR is  not the local currency, we generally recommend withdrawing Ugandan Shillings (UGX) from ATMs upon arrival. This avoids the need to first buy USD or EUR in your home country and then exchange again in Uganda. ATMs are widely available in major towns and cities, and Visa cards work best.

If you’re traveling from countries like the USA or the Euro zone,  it may be more convenient to bring USD or EUR cash and exchange it locally. Just make sure your bills are clean, undamaged, and printed after 2012.

Currencies apart from USD and EUR are difficult to exchange, and get a poor exchange rate.

Most places in Uganda accept UGX only, and USD is typically accepted only at tourist lodges or for specific payments like gorilla permits. For everyday purchases, tips, and small expenses, UGX is essential.

We recommend having around \$200–\$300 worth of spending money, either in UGX, USD or EUR depending on your situation, plus a card for ATM withdrawals or emergencies.

Tipping is appreciated in Uganda and can make a meaningful difference for service providers, but it’s not mandatory. The amount depends on the type of service, the length of your trip, and your personal experience.

As a general guideline:

  • For driver-guides: \$5–\$10 per day
  • For local guides (e.g. hikes, city tours): \$3–\$5 per activity
  • For hotel staff or porters: \$1–\$3 per service

We understand that tipping can feel unfamiliar or uncertain, especially in a new cultural context. That’s why we’ve written a blog post that goes into more detail about tipping in Uganda, including examples and suggestions. You can read it here:
👉 How to Tip in Uganda – A Practical Guide

Packing & Preparation

18. What should I pack for a trip to Uganda?

Pack light, breathable clothing for warm days, a warm layer for cooler evenings, sturdy walking or running shoes, a hat, sunscreen, insect repellent, and a refillable water bottle. A full packing list is provided before departure, tailored to your itinerary.

Yes! For running: trail shoes, technical running gear, hydration pack, and energy snacks.
For safari: neutral-colored clothing, binoculars, and a camera. We’ll send a detailed list based on your trip.

Comfortable, modest clothing is best. For cultural visits, avoid short shorts or tank tops. For hiking or running, wear technical gear suited to the terrain and weather.

Trail shoes, a daypack, sun protection, and layers for changing weather are essential. For running events, bring your preferred gear. Safari doesn’t require special gear, but binoculars and a good camera enhance the experience.

Yes, laundry services are available at most accommodations for a small fee. We recommend packing enough for 5–6 days and planning to wash clothes during longer stays.

Running & Fitness

23. What is the Elgon Half Marathon and who can join?

23. What is the Elgon Half Marathon and who can join?
The Elgon Half Marathon is a scenic and inclusive race held in Mbale town, Eastern Uganda. It’s organized by the Joshua Cheptegei Development Foundation, and the world champion himself is present at the event. You can choose between 5 km, 10 km, or 21 km distances, making it suitable for a wide range of participants—from casual runners to seasoned athletes. The race attracts both local and international runners and is open to anyone with a basic level of fitness.

No. While some training is recommended, you don’t need to be an elite runner. We welcome participants of all levels, and walking parts of the race is perfectly acceptable.

The race takes place in Mbale town, mostly on tarmac roads. There are some gentle hills, but it’s not a mountain race. The climate is usually mild, with temperatures ranging from 18–25°C.

Yes. Our longer packages include guided training runs, acclimatization hikes, and optional fitness activities like stretching sessions or easy runs with local athletes. These help you get used to the terrain and climate, and offer a great way to connect with the local running community.

Absolutely. Many participants walk parts—or all—of the race. It’s about enjoying the experience, not just the finish time.

Culture & Local Experience

28. What cultural experiences are included in the trip?

Our itineraries include a variety of cultural encounters, such as visits to local markets, farms, and community projects. You may also take part in storytelling sessions, traditional music and dance, food experiences, and guided village walks. These activities are designed to foster genuine connection and understanding.

Ugandans are warm and welcoming, and respectful behavior is appreciated. Dress modestly, especially in rural areas. Ask before taking photos of people, greet others politely, and be open to learning about local customs and traditions.

English is widely spoken, especially in urban areas and within the tourism sector. You’ll also hear local languages such as Luganda, Ateso, Acholi and many others depending on the region. Our guides help with translation when needed, and you’ll often find that a smile and a few greetings go a long way.

Yes! Our trips are designed to encourage meaningful interaction with Ugandan hosts, guides, and community members. Whether it’s sharing a meal, joining a workshop, or visiting a local initiative, you’ll have many chances to connect with people.

Absolutely. Depending on your itinerary, you may visit villages, homesteads, markets, farms, or artisan workshops. These experiences are arranged in collaboration with local partners and are respectful, non-intrusive, and enriching for both visitors and hosts.

Safari & Nature

33. What wildlife can I expect to see on safari?

Uganda offers incredible biodiversity and is home to four of the Big Five: lions, elephants, buffalo, and leopards. Rhinos are currently only found at Ziwa Rhino Sanctuary, a protected area where they are being bred with the goal of reintroducing them into the wild in the future.

Beyond the Big Five, Uganda is known for its rich variety of wildlife including giraffes, zebras, hippos, crocodiles, antelope, and hundreds of bird species. The country is also famous for its primates, especially mountain gorillas and chimpanzees, which can be seen on guided treks in rainforest regions.

Yes, all safaris are guided by trained professionals who prioritize your safety and comfort. You’ll travel in well-maintained safari vehicles and be accompanied by experienced driver-guides and, in many cases, ranger guides from the Uganda Wildlife Authority.

Each park offers a unique experience. Some are known for big game and savannah landscapes, while others feature rainforest environments or dramatic mountain scenery. For example, some parks are ideal for classic game drives, while others are better suited for primate tracking or birdwatching. We’ll help you choose the parks that best match your interests and travel style.

Gorilla trekking is an optional activity that must be booked in advance due to limited permits. Chimpanzee tracking may be included in some itineraries or added as an optional excursion. This should also be booked in advance to ensure availability as permits are limited. Both experiences are guided and follow strict conservation protocols.

Gorilla trekking permits cost around USD 800 per person and must be booked well in advance. Treks are limited to small groups and typically last 2–6 hours, depending on the location of the gorilla family. Once you’ve located the gorillas you get strictly one hour in their presence. You’ll receive a briefing beforehand and must follow guidelines to protect both the gorillas and yourself.

Accommodation & Meals

38. Where will we stay during the trip?

We use a mix of guesthouses, lodges, hotels and eco-friendly accommodations, depending on your itinerary and preferences. All places are carefully selected for comfort, safety, and atmosphere. In some areas, you’ll stay in locally owned guesthouses that offer a more personal experience, while in others, you may stay in safari lodges or boutique hotels.

Meals typically include a mix of local Ugandan dishes and international options. We prioritize fresh, safe ingredients and work with trusted kitchens. You’ll have the chance to try traditional foods like matoke, groundnut sauce, and grilled meats, alongside more familiar meals. Food hygiene is taken seriously, and we only work with places that meet good standards.

Yes. We can accommodate vegetarian, vegan, gluten-free, halal and other dietary needs—just let us know in advance. Our team and partners are used to catering for different preferences and allergies.

Filtered or bottled drinking water is provided throughout the trip. We also recommend bringing a refillable water bottle, as many lodges and guesthouses offer refilling stations to reduce plastic waste.

Most accommodations offer Wi-Fi, especially in urban areas and tourist lodges. However, in remote regions, connectivity may be limited or slower. We recommend downloading maps, books, or entertainment before traveling to rural areas.

That being said, we also encourage you to disconnect from your phone and enjoy Uganda—the landscapes, people, and experiences are best appreciated offline.

Communication & Connectivity

43. Will I have mobile coverage in Uganda?

Yes, mobile coverage is generally good in towns, cities, and along major roads. In remote areas, coverage may be limited or patchy. Most travelers find they have enough signal for calls and basic data in most places, but it’s best not to rely on constant connectivity in rural regions.

Yes. You can easily buy a local SIM card from providers like MTN or Airtel at the airport or in town. This is usually much cheaper than using international roaming. You’ll need to register with your passport, and your guide can assist with setup.


Alternatively, many travelers now use eSIMs, which can be activated before arrival and save time. Providers like MTN Uganda support eSIMs for compatible phones. Roaming works for most international providers, but it can be expensive and unreliable in rural areas.

Most accommodations offer Wi-Fi, and mobile data is widely available if you use a local SIM or eSIM. Speeds vary depending on location—urban areas tend to have good coverage, while remote regions may be slower or offline. For essential communication, mobile data is usually sufficient.

Booking & Cancellation

46. How do I book a trip with Alakara?

Booking with Alakara is a personalized process. Start by exploring our sample itineraries and connecting with our team—preferably via an online meeting, or by email or WhatsApp. Once we understand your preferences, we’ll propose a tailor-made itinerary. When you’re satisfied, we’ll confirm your booking in writing. A deposit is required to secure your place, and full payment is due before departure. All bookings are subject to availability and confirmation.

Cancellations must be made in writing. Fees vary depending on timing:

  • More than 105 days before departure: administrative fee applies
  • 105–65 days before departure: deposit is non-refundable
  • Less than 65 days before departure or no-show: no refund

Some services—such as gorilla permits and domestic flights—are non-refundable regardless of cancellation timing. Missing travel documents or visa issues do not qualify for refunds.

Cancellations must be made in writing. Fees vary depending on timing:

  • More than 105 days before departure: administrative fee applies
  • 105–65 days before departure: deposit is non-refundable
  • Less than 65 days before departure or no-show: no refund

Some services—such as gorilla permits and domestic flights—are non-refundable regardless of cancellation timing. Missing travel documents or visa issues do not qualify for refunds.

In most cases, yes. If you’re unable to travel, you may transfer your booking to another person, provided we’re notified in time and any necessary changes (e.g. permits or flights) can be arranged. Additional costs may apply.

If we must cancel due to unforeseen circumstances (e.g. safety concerns, force majeure, or supplier issues), we’ll offer an alternative itinerary or refund the portion of the trip not delivered. Alakara is not responsible for additional costs incurred by the client, such as international flights or visa fees.

Yes. Alakara Travel Ltd is a Ugandan company operating under Ugandan law. We are not registered under U.S. state-specific Seller of Travel laws or similar schemes in other jurisdictions. By booking with us, you agree that your travel services are governed by Ugandan law and that any disputes will be resolved under Ugandan jurisdiction. You are responsible for understanding and complying with any consumer protection laws in your home country or state.

Safety & Support

51. Is Uganda safe for travelers?

Uganda is generally safe for travelers, and most visits are trouble-free. Alakara monitors local conditions and works with trusted partners to ensure your safety throughout the journey. As with any destination, we recommend staying informed, following local guidance, and exercising common sense. Clients are responsible for assessing travel advisories issued by their home country.

Alakara provides on-the-ground support through our local team and partners. You’ll have access to a dedicated contact person throughout your trip, and we’re available to assist with logistics, changes, or concerns. While we do our best to help, we are not liable for disruptions caused by third parties or external events.

In the event of a medical emergency, we will assist in arranging local medical care and, if necessary, help coordinate evacuation through your travel insurance provider. All travelers must have comprehensive travel insurance that includes medical coverage. Alakara is not responsible for medical costs or outcomes, and we do not provide medical advice or services.

Uganda enjoys a pleasant climate year-round, with temperatures typically ranging between 18 and 30°C. Located at the equator, the country doesn’t have traditional seasons like summer and winter, but rather alternating dry and wet periods. You can visit Uganda at any time of year—and even during the rainy season, sunshine is almost always part of the day.

For activities like gorilla tracking, hiking in the Rwenzori Mountains or Mount Elgon, the dry seasons—from approximately December to February and June to October—are ideal.
However, due to climate change, seasonal patterns are becoming less predictable, and occasional shifts in rainfall and temperature may occur. We recommend checking with our team for the latest local insights when planning your trip.

Make It Your Own Adventure

Every traveler is different. If you see an itinerary you love—or have your own dream trip in mind—our team is ready to craft it for you. Whether it’s tracking gorillas in the forest, heading out on safari, or diving into local culture and off-the-beaten-track adventures, we’ll handle all the details so you can focus on enjoying Uganda

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